---
title: "Master Subscription Agreement | Mobster"
description: "Mobster’s standard master subscription agreement for organizations: the services, fees and invoices, the uptime SLA, data, liability. Signed with your order."
canonical: "https://mobster.dev/msa"
last-updated: "2026-10-16"
---

Mobster’s standard master subscription agreement for organizations: the services, fees and invoices, the uptime SLA, data, liability. Signed with your order.

[Security](https://mobster.dev/security) [DPA](https://mobster.dev/dpa) [MSA](https://mobster.dev/msa)

# Master Subscription Agreement

Last updated 17 October 2026

Our standard agreement for organizations that buy Mobster on an order form. We sign it with your first order.

[**Ask for an order form** Write with your company’s legal name and address.](mailto:support@radish.software?subject=Mobster%20order%20form) [**The DPA** How we process personal data for you.](https://mobster.dev/dpa) [**Security** How Mobster is built, and where your data lives.](https://mobster.dev/security)

On this page

1. [Definitions](#definitions)
2. [The Services](#the-services)
3. [Your responsibilities](#your-responsibilities)
4. [Fees and payment](#fees-and-payment)
5. [Term and ending](#term-and-ending)
6. [Service level](#service-level)
7. [Customer Data and confidentiality](#customer-data-and-confidentiality)
8. [Ownership](#ownership)
9. [Warranties](#warranties)
10. [Indemnification](#indemnification)
11. [Limitation of liability](#limitation-of-liability)
12. [Governing law](#governing-law)
13. [General](#general)
14. [Signatures](#signatures)

### On this page14 sections

1. [1. Definitions](#definitions)
2. [2. The Services](#the-services)
3. [3. Your responsibilities](#your-responsibilities)
4. [4. Fees and payment](#fees-and-payment)
5. [5. Term and ending](#term-and-ending)
6. [6. Service level](#service-level)
7. [7. Customer Data and confidentiality](#customer-data-and-confidentiality)
8. [8. Ownership](#ownership)
9. [9. Warranties](#warranties)
10. [10. Indemnification](#indemnification)
11. [11. Limitation of liability](#limitation-of-liability)
12. [12. Governing law](#governing-law)
13. [13. General](#general)
14. [Signatures](#signatures)

This Master Subscription Agreement (the “Agreement”) is our standard agreement for organizations that buy Mobster on an order form. We sign it with your first order: write to [support@radish.software](mailto:support@radish.software) with your company’s legal name and address. It is between the customer named on the order form (“you”) and Radish Retail, LLC, a Delaware limited liability company, 131 Continental Dr, Suite 305, Newark, DE 19713, USA (“we”, “us”). Our Terms of Service at [mobster.dev/terms](https://mobster.dev/terms) don’t apply to your organization’s use of the Services under an order form; this Agreement does.

## 1. Definitions

- **Order Form** means an order for the Services that both parties sign and that refers to this Agreement. It names the plan, the number of paid members and extra Macs, the Subscription Term, the fees and any service levels.
- **Services** means Mobster for Mac, your organization’s Mobster accounts, the account service at api.mobster.dev, Mobster Remote, and the other features of the plan on the Order Form, with their updates.
- **Members** means the people you allow to use the Services under your organization’s account: your employees and contractors.
- **Customer Data** means data your Members put into the Services, and data the Services process on your behalf.
- **Documentation** means the documentation at [docs.mobster.dev](https://docs.mobster.dev).
- **Subscription Term** means the period on the Order Form, and each renewal.

## 2. The Services

- **Access.** During the Subscription Term, we let your Members use the Services for your organization’s business, as the Order Form and the Documentation describe.
- **Where it runs.** Mobster for Mac runs on your Macs and drives the iPhones you connect to them. Your iPhones’ screens, your tasks and their results stay on your Macs, apart from what each step sends to the model provider you choose. You choose that provider and hold that account; its terms and charges apply to you, and it is not our subcontractor.
- **Updates.** We may update the Services. We won’t make a change during your Subscription Term that materially reduces the features of your plan or the security of the Services.
- **Support.** We support your Members by email at [support@radish.software](mailto:support@radish.software), and through the named contact on the Order Form when it has one.
- **Open source.** Mobster’s open-source engine is licensed under its own licenses, which govern your use of it. Nothing in this Agreement limits your rights under them.

## 3. Your responsibilities

- **Your Members.** You are responsible for your Members and for what they do with the Services, for keeping their sign-ins secure, and for removing access when someone leaves. Tell us promptly if you learn of unauthorized use.
- **Your devices and accounts.** You decide which Macs, iPhones, apps and accounts the Services operate, and which actions they take without asking. Connect only devices and accounts your organization owns or is allowed to operate. You are responsible for following the law and the terms of each app and service the Services operate for you, including Apple’s.
- **Approvals.** Mobster asks before an action that sends, buys, posts or deletes, as your settings say. Approvals are a safeguard, not a guarantee, and you are responsible for what your Members approve.
- **Our systems.** Don’t attack, probe or overload our servers, or share, resell or crack accounts.

## 4. Fees and payment

- **Fees.** You pay the fees on the Order Form. Fees are per paid member and per extra Mac, as the Order Form says. There are no usage charges: no fee per device, per minute, per run or per check.
- **Invoices.** We invoice yearly in advance, at the start of each Subscription Term. Invoices are due 30 days from the invoice date, unless the Order Form says otherwise, by bank transfer or card.
- **Taxes.** Fees don’t include taxes. You pay any sales, use, value added or similar taxes on them, except taxes on our income. If you are exempt, give us your exemption certificate.
- **Late payment.** If an undisputed invoice is more than 30 days overdue, we may suspend the Services after giving you 10 days’ written notice. Tell us in good faith before the due date if you dispute an invoice, and we will work it out with you.
- **Changes.** Adding paid members or extra Macs during a Subscription Term is invoiced pro rata for the rest of it. Fees for a renewal are those on the Order Form, or our prices at the time if it names none, and we tell you of a change at least 60 days before the renewal.

## 5. Term and ending

- **Term.** This Agreement lasts until every Order Form under it has ended.
- **Renewal.** Each Subscription Term renews for the same length unless either party gives written notice at least 30 days before it ends.
- **Ending for breach.** Either party may end this Agreement or an Order Form if the other materially breaches it and doesn’t fix the breach within 30 days of written notice. If you end it for our breach, we refund the fees you prepaid for the rest of the Subscription Term.
- **What happens at the end.** Your Members’ access to the plan ends. Customer Data we hold is deleted as the data processing agreement says. Data on your Macs stays there until you delete it. Sections 4, 5 and 7 to 13 still apply after the end.

## 6. Service level

- **Availability.** Mobster Remote’s relay and the account service are available at least 99.9% of each calendar month, measured by us, unless the Order Form sets another level.
- **What doesn’t count:** maintenance we announce at least 48 hours ahead, problems caused by you, your networks or your providers, events outside our reasonable control, and features in preview.
- **Service credits.** If availability in a month falls below 99.9%, you get a credit of 10% of that month’s fees; below 99.0%, 25%; below 95.0%, 50%. Ask for it within 30 days of the month’s end. We apply credits to your next invoice. Credits are your only remedy for missed availability.
- **Working offline.** Mobster for Mac keeps running tasks on your Macs when it can’t reach the account service, for 7 days after its last plan check.

## 7. Customer Data and confidentiality

- **Your data.** You own Customer Data. You give us the right to process it only to provide, secure and support the Services. Our data processing agreement at [mobster.dev/dpa](https://mobster.dev/dpa) governs personal data in it, and forms part of this Agreement once signed.
- **Confidential information.** Each party keeps the other’s non-public business, technical and financial information confidential, uses it only for this Agreement, and shares it only with people who need it and are bound to keep it confidential. This doesn’t cover information that is public through no fault of the receiving party, that it already had or developed on its own, or that it lawfully got from someone else. A party may disclose information when the law requires it, after telling the other party where the law allows.
- **Security.** We protect the Services and Customer Data as our security overview at [mobster.dev/security](https://mobster.dev/security) and the data processing agreement describe.

## 8. Ownership

- We own the Services, the Documentation and everything we make, and you own Customer Data. Neither party gets rights in the other’s property except those this Agreement grants.
- If you send us suggestions, we may use them without obligation to you.
- We won’t name you as a customer or use your logo without your written consent.

## 9. Warranties

- **Ours.** We warrant that the Services will perform materially as the Documentation describes during the Subscription Term. If they don’t, tell us, and we will fix them. If we can’t within 30 days, you may end the affected Order Form and we refund the fees you prepaid for the rest of its Subscription Term. This is your only remedy for a breach of this warranty.
- **Each party’s.** Each party warrants that it has the authority to enter into this Agreement.
- **AI and automation.** The Services use AI models to read screens and act on your devices. They can make mistakes, and AI output can be wrong or incomplete. Check results that matter before you rely on them.

EXCEPT AS THIS SECTION SAYS, THE SERVICES ARE PROVIDED “AS IS”, AND EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE EXTENT THE LAW ALLOWS.

## 10. Indemnification

- **By us.** We defend you against a third party’s claim that the Services, as we provide them, infringe its intellectual property rights, and pay what a court finally awards or what we agree to settle. If the Services are, or may be, found to infringe, we may get you the right to keep using them, change them so they don’t, or end the affected Order Form and refund the fees you prepaid for the rest of its Subscription Term. We have no obligation for a claim that comes from Customer Data, from your combining the Services with something we didn’t provide, or from use that breaks this Agreement.
- **By you.** You defend us against a third party’s claim that comes from Customer Data, or from your Members’ use of the Services to break the law or the terms of an app or service they operate, and pay what a court finally awards or what you agree to settle.
- **How.** The party asking for defense tells the other promptly, gives it control of the defense and settlement, and helps at the other’s cost. No settlement may admit fault for the protected party without its consent.

## 11. Limitation of liability

EXCEPT FOR THE EXCLUSIONS BELOW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, EVEN IF TOLD THEY WERE POSSIBLE, AND EACH PARTY’S TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT IS LIMITED TO THE FEES YOU PAID AND OWED UNDER IT IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. THESE LIMITS DON’T APPLY TO YOUR OBLIGATION TO PAY FEES, TO EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, TO A BREACH OF SECTION 7’S CONFIDENTIALITY TERMS, OR TO LIABILITY THAT THE LAW DOESN’T ALLOW TO BE LIMITED.

## 12. Governing law

This Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The state and federal courts in Delaware have exclusive jurisdiction, and both parties consent to them, except that either party may seek urgent relief in any court to protect its intellectual property or confidential information.

## 13. General

- **Precedence.** If they conflict, the Order Form prevails over this Agreement, and this Agreement over the Documentation. The data processing agreement prevails about personal data.
- **Entire agreement.** This Agreement, the Order Forms and the data processing agreement are the parties’ whole agreement about the Services. Terms in your purchase order or a vendor portal don’t apply, even if we accept the order.
- **Changes.** A change to this Agreement needs a written amendment signed by both parties.
- **Assignment.** Neither party may assign this Agreement without the other’s written consent, except to a successor in a merger, acquisition or sale of all or most of its business or assets, with notice.
- **Events outside our control.** Neither party is liable for a delay or failure caused by events outside its reasonable control, other than paying fees.
- **Notices.** Notices are in writing, by email to the addresses on the Order Form, and to us at [support@radish.software](mailto:support@radish.software), or by courier to each party’s address.
- **Independent parties.** The parties are independent contractors. This Agreement creates no partnership, agency or employment.
- **Export.** Each party follows the export and sanctions laws that apply to it.
- **Other terms.** If a part of this Agreement can’t be enforced, the rest still applies. Not enforcing a right isn’t a waiver of it. The parties may sign this Agreement and Order Forms electronically and in counterparts.

## Signatures

Signed by each party’s authorized representative: the customer (its legal name, address, signatory, title, date and the email for notices) and Radish Retail, LLC (signatory, title and date).